RETURN POLICY

RETURN CONDITIONS

All items must be returned within 30 days of the delivery. To be eligible for a full refund, products must be returned in their original condition, undamaged, and in their original packaging with all tags attached.

Inspection & Partial Refunds
Every return undergoes a manual quality inspection.
Please note: If a return is received with missing components (cases, cloths, or accessories), X Power reserves the right to issue a partial refund or deny the return entirely based on the condition of the arrival.

PROCESSING YOUR REFUND

Automatic Credits: Once approved, a refund is automatically applied to your original form of payment. A credit memo will be emailed to you immediately for your records.

Resolution Time: Please allow up to 30 days for the credit to reflect in your account once the item is received at our facility.

Payment Availability: If the original payment method is no longer active, a refund will be issued as store credit.

Logistics & Liabilities

Shipping: Original expedited shipping charges are non-refundable.

Shipping Risk: X Power is not liable for items lost or damaged during return transit. We strongly recommend using a trackable shipping service.

International & Territories: Customers in Puerto Rico, Canada, and all territories outside the continental US are responsible for all return shipping costs and tracking management.

Policy subject to change without notice.

Excludes Sale Items

DAMAGED/DEFECTIVE ITEMS

To file a claim for a damaged or defective product, please email service@xpowereyewear.com or message us using the online chat and include:              

• • Proof of Purchase
  • Registration Number
  • A description of the defect
  • Photos showing the defective product
  • Shipping the glasses back to us
    (After contacting us we’ll provide
    a shipping label and a RMA Number)